2026 Financial Services Customer Expectations: 4 Key Benchmark Report Findings
Discover what financial services institutions need to prepare for as they aim to keep pace with changing customer expectations, according to Smart Communications’ 2026 Benchmark report.
Closing the Gap: How Better Communication Can Lead to Better Workers’ Compensation Outcomes
Discover how better communication helps workers’ compensation organisations alleviate pressures and provide better outcomes.
Five Pressures Facing Australia’s Workers’ Compensation Organisations
Learn about the five pressures facing Workers’ Compensation organisations in Australia, plus what you can do about it with the help of Smart Communications.
Turning Missed Payments into Better Customer Outcomes with Journey Orchestration
Learn how insurers can use SmartPATH to provide better customer outcomes, turning missed payments into opportunities.
Why Insurers Need to Rethink the Way They View Payment Recovery
Read the blog to learn more about payment recovery and how insurers can start to view it as a life event instead of simply a “missed payment”.
The Hidden Cost of Manual Appeals & Grievances (A&G) for Health Plans
Discover why manual appeals and grievances are costly for health plans and how modernization can reduce A&G costs, compliance risk, and resolution times.
Citizen Trust Is Built in the Moments Between Services
Learn why government agencies need to focus on the quality, consistency, and clarity of every citizen interaction.
From Email to Automation: Helping Capital Markets Firms Achieve T+1
Discover how firms leveraging SmartDX and Xceptor are achieving T+1, plus, how your organization can, too.
How Customer Communication Orchestration Improves Engagement
Hear from Gordon Tang on how customer communication orchestration improves customer engagement when done right.
Smart Spotlight: Michelle Kothe on Life at Smart
Read the blog to learn about Michelle Kothe, Engineering Manager for SmartIQ, in this edition of the Smart Spotlight: Life at Smart Communications.